Effective Date: 31st October 2023
Fintekpro.com

By purchasing from our platform, whether for digital subscriptions, digital products, or physical goods—within India or internationally—you acknowledge and agree to the terms below.

1. General Terms

• Governed under the Consumer Protection (E‑Commerce) Rules, 2020, IT Act 2000, and applicable Indian laws.
• We have a strict no refund, no cancellation policy, with limited exceptions described here.
• Resale or transfer options are permitted subject to applicable handling fees and conditions.

SECTION A: DIGITAL PRODUCTS & SUBSCRIPTIONS

2. No Refunds for Digital Content

All digital products (e.g., e‑books, access codes, online courses, templates) are non‑refundable once access is granted or the file is downloaded. This includes change of mind, accidental purchases, incompatibility, or dissatisfaction.

3. No Cancellations for Subscriptions

Digital subscriptions (monthly, yearly, lifetime) are non‑cancellable once activated. We do not offer pro‑rata refunds for unused periods. You may cancel future auto‑renewals before the next billing cycle.

4. Transfer/Resale of Digital Access (Optional & Paid)

If license terms allow, you may transfer or resell your digital access subject to:

• A processing fee of as specified by us at the time of request  per transfer
• Approval based on eligibility and compliance
• Revocation of original access upon transfer

Send requests to support@fintekpro.com

SECTION B: PHYSICAL GOODS

5. No Refund or Return

All physical goods sales are final. Exceptions only if:

• Wrong item delivered, or
• Items damaged on arrival, and
• Reported within 48 hours of delivery with photo/video proof

Subject to our inspection and approval.

6. No Cancellation of Physical Orders

Once an order is confirmed and paid, no cancellations permitted.

7. Resale/Transfer of Physical Goods (Optional & Paid)

You may request a resale/transfer provided:

• The request is within 7 days of delivery
• Product is unused and in original condition
• A resale facilitation fee of as specified by us at the time of request  applies
• No guarantee of resale outcome

Initiate by emailing support@fintekpro.com with Order ID and details.

8. GST‑Compliant Invoice (For Indian Customers)

• We provide GST‑compliant invoices on all Indian transactions.
• Ensure you enter your GSTIN correctly at checkout (for B2B orders).
• Invoices are emailed and accessible from your account dashboard.

9. International Orders

• Prices shown include applicable Indian taxes but exclude any foreign import duties or VAT.
• You are responsible for customs clearance and local regulatory compliance.
• Policies for refunds and cancellations remain the same internationally.
• Digital content compatibility may vary across countries—please verify before purchasing.

10. Statutory Exceptions – Indian Law

refunds or remedies under Indian consumer law may be provided only if:

• Physical product is defective or mis‑described, and we fail to resolve within a reasonable time;
• Digital product is inaccessible or corrupt, and cannot be fixed by us.

Such cases are handled under the Consumer Protection Act, 2019.

11. Contact Us

For all support inquiries, resale requests, or issue resolution:
Email: support@fintekpro.com
Phone: +91 96868 54321
Business Hours: Mon–Fri, 10 AM–6 PM IST

By completing a purchase or subscription, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy. For full details, see our [Terms & Conditions] and [Privacy Policy].